1. Where we deliver
We deliver to the United Kingdom. Any exclusions (for example, Highlands, Islands, Northern Ireland, or PO boxes) will be shown at checkout if applicable.
2. Delivery options and costs
Delivery options and costs are shown at checkout and depend on:
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order size and weight
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delivery destination
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selected shipping service
3. Dispatch times
Orders are usually dispatched within [Insert: 1 to 2 working days] on working days (Monday to Friday, excluding bank holidays).
Cut off times may apply. Orders placed after the cut off time are processed the next working day.
4. Delivery times
Estimated delivery times are shown at checkout. Estimates are not guaranteed and can be affected by carrier delays, weather, and peak periods.
5. Tracking
If tracking is available for your service, we will provide tracking details by email once your order is dispatched.
6. Missed deliveries and address accuracy
Please check your delivery address carefully. If a parcel is returned to us due to an incorrect address or failed delivery, we may need to charge for re delivery.
7. Damaged parcels
If your parcel arrives visibly damaged, take photos before opening and contact us as soon as possible at [Insert support email].
8. Split shipments
If items are dispatched separately, you will receive separate dispatch confirmations.
9. Contact
For delivery queries, email [Insert support email] with your order number.